ServiceNow Platform Support Services

Change and release management ( ITSM functionality) facilitates authorizing and implementing changes to your IT infrastructure. The key capabilities include automated change approval, collaboration on change implementation, risk conflict detection. .Increased productivity of IT teams, Due to automated approval of low-risk changes and integration with other ServiceNow apps..Minimized risks of business-affecting disruptions, Due to full visibility into current and future changes and their potential impact. Reduced costs of change, Due to minimizing change-related problems.

change and release management (part of ServiceNow ITSM functionality) facilitates authorizing and implementing changes to your IT infrastructure. The key capabilities include automated change approval, collaboration on change implementation, risk conflict detection. .Increased productivity of IT teams, Due to automated approval of low-risk changes and integration with other ServiceNow apps (e.g., ServiceNow DevOps).Minimized risks of business-affecting disruptions, Due to full visibility into current and future changes and their potential impact. Reduced costs of change, Due to minimizing change-related problems.

ITOM boosts IT operations with ongoing service health monitoring, prompt outage prevention, extensive failure impact analysis, and more. Since 2010, Motion Infotech provides ServiceNow ITOM implementation to help companies get cost-effective IT operations with vast automation capabilities. To spare your IT service agents from manual data entry while populating the CMDB (Configuration Management Database), ServiceNow Discovery automatically scans your entire IT infrastructure, finds all devices and applications in it, records basic relationships among them and updates the CMDB with the discovered info. This gives IT service agents more time to maintain IT service provision and eliminates human error in CMDB data.

SecOps allows responding to urgent IT security issues quicker, search for and handle deep-lying IT security threats. Since 2010, Motion Infotech implements ServiceNow SecOps solutions to help companies minimize risks of cyberattacks and raise their IT security threat awareness. Want to visualize your ServiceNow Security Operations solution before embarking on the implementation journey? Then you can request a live SecOps demo from our ServiceNow consultants right here! Comparing information from vulnerability scanning tools with the information in your Configuration Management Database (CMDB), Vulnerability Response puts the scan data into the context of your business and IT services. Then, it filters the pool of detected vulnerabilities and prioritizes them according to factors like business impact and technical severity. Doing all that, Vulnerability Response enables your security agents to quickly remediate business-critical vulnerabilities and also collaborate with the IT team in requesting and enacting needed changes in the IT infrastructure. ServiceNow imports suspicious activities in your infrastructure from your security tools like QRadar, Splunk, Rapid7, etc. Security Incident Response automatically converts these activities into security incidents, uses your CMDB to prioritize them and later assigns them to security responders. Using an intuitive workspace, security teams bring incidents from analysis and investigation to containment and remediation. To increase your security team’s productivity, ServiceNow breaks down each security incident into separate tasks and supports the usual task completion paraphernalia like automation workflows, notifications, SLAs, escalation rules, etc. Through integrations with security monitoring tools and specialized threat data websites, Threat Intelligence notes indicators of compromise on your network (or in an operating system) and checks threat feeds to find intel on new vulnerabilities, software errors, hack groups and so on to enrich your security incident records with more relevant information. This gives security specialists the insight for detecting and analyzing deep-lying threats better. To help recognize if any security incidents, indicators of compromise or observables relate to a targeted attack campaign, Threat Intelligence allows consolidating these entities to be handled as joint security cases.

Motion Infotech ITBM brings prioritized IT project budgeting and staffing, reduced time to market, and more. Since 2010, Motion Infotech implements ServiceNow ITBM solutions to help companies launch IT changes to satisfy their business demands and manage their development and testing progress. . Cut IT expenses (through modelling costs, abandoning irrelevant apps and optimizing overstaffed and over-budgeted projects with little value), Better align your IT to business (by timely identifying, prioritizing and fulfilling IT-related business needs), Bring visibility and control into software development Bring visibility and control into software development (due to clear task tracking, mature project management and financial analysis), Reduce time to market (with priority-based project budgeting and staffing and intuitive tools for managing development and testing).

Motion Infotech CSM helps cut customer support response time, increase first contact resolution rate, and more. Since 2010, Motion Infotech offers ServiceNow CSM services to improve companies’ interdepartmental collaboration on solving customer issues and increase CSAT and customer retention rate. Due to a high dependency of Motion Infotech CSM on extensions powered by other ServiceNow products, implementing CSM requires experience with ServiceNow functionality outside of this product. Motion Infotech has expertise in all ServiceNow product lines – CSM, ITOM, ITSM, ITBM, SecOps, HR, etc. – and is a Premier-level ServiceNow partner, which makes us qualified to take up your ServiceNow CSM implementation project.

Motion Infotech SecOps allows responding to urgent IT security issues quicker, search for and handle deep-lying IT security threats. Since 2010, Motion Infotech implements ServiceNow SecOps solutions to help companies minimize risks of cyberattacks and raise their IT security threat awareness. Want to visualize your ServiceNow Security Operations solution before embarking on the implementation journey? Then you can request a live SecOps demo from our ServiceNow consultants right here!

Motion Infotech team offers consulting support on Motion Infotech implementation, customization, integration, migration as well as Motion Infotech-based custom application development.